Customer love fuels Slalom’s day to day and speaks to a two-way relationship that can impact all involved on both a professional and personal level. Because of customer love, Slalom consultants are excited to go to work and their clients like working with them. Slalom had a long history of celebrating their internal accomplishment and their people, and the time came for them to celebrate those clients that bring out the best in Slalom. So they thought it was only fitting to recognize their clients that best support them in creating a culture of customer love.
With great pleasure Slalom announced the inaugural annual Atlanta Slalom Customer Love Award that will be presented to an individual that has served as a model client in terms of their engagement of Slalom and their people. This award recognizes a client with a proven track record of working with Slalom and creates an engagement environment that allows Slalom to fully showcase their core values.
This year Slalom had a very strong list of finalists from their clients throughout Atlanta that were reviewed by their selection committee and with great pleasure Slalom Atlanta announced their 2017 Customer Love Inaugural Award winner, Doug Engle of the Georgia Department of Behavioral Health & Developmental Disabilities.
Congratulations Doug on being selected for this prestigious honor by Slalom as you are most deserving of the award and recognition!
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2018 is off and running. Between budget and legislative activities, and our ongoing system-wide transformation, we continue to drive toward the end of the ADA Extension Agreement, scheduled for June 30, 2018. As we focus on these significant strategic priorities, I wanted to take a pause and revisit our “WHY?”. Why do we embrace our challenging mission to serve some of Georgia’s most vulnerable citizens?
By now, you are familiar with DBHDD’s vision of easy access to high-quality care that leads to a life of recovery and independence for the people we serve. We talk about our vision often, but it takes more than aspiration to keep us on track to make this vision a reality. It takes a specific focus, commitment, and vigilance. Values are just pleasant words if you cannot see them in action. Our “why” is the belief that recovery is real, and independence is possible.
That is why I am so excited to announce DBHDD’s new policy on Recovery, Wellness, and Independence. This policy touches our entire system: hospitals, providers in our network, and all DBHDD employees. It codifies our commitment to these three tenets that drive our purpose. It articulates our belief in the principles of self-determination, freedom, and personal responsibility as the key to achieving a satisfying, independent life with dignity and respect. We believe that it is important for our employees and providers to be aligned with individuals and families in the goals, values, and principles of recovery and resilience that support independence and wellness. More than just a conceptual framework, we strive to ensure that services are delivered in a way that honors these values and principles.
In the policy, you’ll find definitions of terms like recovery, independence, and wellness. Though you may already use these words daily, I encourage you to read the definitions. You might be surprised at what inspires you as you connect the words to your work and your “why.”
The policy is informed by a series of guiding principles and values that:
Additional values and principles are contained within the policy. As with the definitions mentioned above, I hope each of you will read these closely. As for me, the most essential word is hope. I started this year with a spirit of great optimism and hope, and the amazing work I see every day has sustained that energy!
This policy will be significant for our department, our provider partners, and most importantly, the individuals and families we serve, as it guides us toward meaningful work that is centered on making our vision a reality. You can read the full text here.
I thank you for your tireless commitment and look forward to making continued improvements to our service delivery system that are grounded in recovery, independence, and wellness for the people we serve.
DBHDD was center stage at the Georgia Mutual Aid Task Force meeting on June 16, 2017. The MATF is a quarterly meeting held at the Georgia Public Safety Training Center in Forsyth, GA, and attendees representing healthcare organizations from all over the state meet to share ideas and best practices in emergency preparedness.
DBHDD’s Catherine Ivy, Director of Community Services for the Division of Developmental Disabilities, gave a presentation highlighting the shift from an institutional-based model of health care delivery to a community-based system of care for individuals with intellectual and developmental disabilities. Ms. Ivy emphasized the importance for disaster planners to have an understanding of the needs of this populations so they can collaborate with service providers to meet those needs during times of disaster.
Steve Herndon, Project Director for the Georgia Recovery Project, works out of DBHDD’s Office of Adult Mental Health in Division of Behavioral Health. Mr. Herndon gave a presentation on the Georgia Recovery Project, which is a FEMA funded crisis counseling program for the survivors of the January 2017 tornadoes in South Georgia. The GRP operates out of Aspire Behavioral Health Services serving Dougherty and Worth counties and Behavioral Health Services of South Georgia and serving Berrien, Cook and Turner counties. The GRP is a program that provides outreach to the tornado survivors and services include: individual and group counseling, psychoeducation, assessment, referral and linkage to resources.
There were representatives from two CSBs at the MATF meeting as well. Sabrina Tuten from Unison Behavioral Health was there with her local disaster planning partners from the Region M healthcare coalition in southeast Georgia. Region M’s leadership comes from Memorial Satilla Health and GA Department of Public Health District 9-2 in Waycross. Babs Hall, from Aspire Behavioral Health out of Albany, GA, also attended the meeting. Ms. Hall is the Team Leader for Aspire’s GRP and oversees all aspects of the crisis counseling program for Dougherty and Worth counties. In addition to supervising 13 staff members, Babs has done an excellent job networking with other agencies involved in the tornado recovery and she’s had much success marketing the program through local media outlets.
Behavioral health and intellectual and developmental disabilities have always been underrepresented at MATF and other disaster planning meetings but it doesn’t have to be that way. Providers are encouraged to attend future meetings and get involved with their local healthcare coalition. The next meeting of the MATF is on Friday, September 15, 2017 at the Georgia Public Safety Training Center, 1000 Indian Springs Road in Forsyth, GA from 9:00 AM to 2:30 PM and lunch is provided. Attending one of these meetings is a great way to meet your local disaster planning and response partners and learn about trends and best practices in the field of disaster preparedness and response. If you’d like more information about MATF and disaster planning contact DBHDD’s Disaster Mental Health Coordinator, Jeannette David, at Jeannette.email@example.com.
Press Release -Washington, DC (May 25, 2017) – The tenth Annual Ramstad/Kennedy Award for outstanding leadership recognizes Cassandra Price, Director of Addictive Services in the Georgia Department of Behavioral Health and Developmental Disabilities, who is being honored for her leadership in recovery support programs across her state and nationally. The award was established in honor of Congressmen Jim Ramstad and Patrick Kennedy. The two Congressmen have been vocal advocates of recovery support services in all forms, and championed localized efforts to support prevention, treatment and recovery.
The Substance Abuse and Mental Health Services Administration (SAMHSA) recognizes that long-term recovery is not only possible, but is the goal of addiction and mental illness treatment and support programs. The 2017 honoree has worked to spread this positive message and the message that prevention can be effective in helping to break the cycle of addiction in families.
Cassandra designed the program to support families dealing with addiction and those whose loved ones are in recovery. She is recognized for her leadership and untiring spirit for the field, the state and most importantly for those whose lives have been touched by substance use disorders. “She has worked to engage state agencies and create change, statewide, that will provide enduring resources for residents and encourage recovery for the future benefit of Georgia families and communities,” said Sis Wenger, National Association of Children of Alcoholics (NACoA), a Recovery Month partner.
“Together in partnership with the dedicated organizations who comprise the Recovery Month Planning Partners, recovery success stories have become commonplace in Georgia, in part because of Cassandra’s on-going and exceptional commitment,” Wenger continued.
“The recipient of the Ramstad/Kennedy award embodies the innovation of a leader dedicated to support prevention, treatment and recovery in their community. On behalf of over 200 collaborating organizations in the Recovery Month Planning Partners, we congratulate Cassandra on her vision and commitment” said Recovery Month partner Marie Gallo Dyak, President of the Entertainment Industries Council, Inc.
Georgia was one of 3 States featured in the SAMHSA sponsored webinar, “Peer-Run Respites: Effective Alternatives to Hospitals”. Jayme Lynch, CPS, Director of the first PSWRC (2008), and Roslind Hayes, CPS, Statewide Coordinator of the PSWRCs presented to over 700 webinar participants about Georgia’s five Peer Support Wellness and Respite Centers (PSWRCs), which are operated by the Georgia Mental Health Consumer Network through a contract with the Georgia Department of Behavioral Health & Developmental Disabilities. Georgia’s PSWRCs offer 24/7 peer support over the phone; Wellness Activities 7 days a week; and up to 7 consecutive nights of respite, an alternative to psychiatric hospitalization, that uses a strengths-based approach to focus on realizing opportunities for recovery.
The PSWRCs are managed and staffed by Certified Peer Specialists who participate in on-going extensive training to insure that the center environments are welcoming, comfortable, trauma-informed, safe, inclusive, nurturing, respectful, and supportive of intentionally mutual relationships between staff and guests that allow individuals to learn new ways of seeing and relating to themselves, others and the world. Participation in center activities is free and strictly voluntary; no professional referrals are accepted. Proactive Conversation establishes peer relationships before a respite stay is needed.
To learn more about Georgia’s PSWRCs go to www.gmhcn.org. The archived webinar can be downloaded at http://nasmhpd.org/content/peer-run-respites-effective-alternatives-hospitals-0.
In the past, people living with mental health challenges were often encouraged not to work. But on the road to recovery, finding purpose through meaningful activities, such as employment, can be helpful.
At East Central Regional Hospital in Augusta, the work therapy program aims to empower people with skills learned on the job. The program is guided by several principles and practices, including supported employment that helps people with severe mental illness work at regular jobs of their choosing.
“Through the work therapy program, consumers can become contributors, and people who are isolated can become engaged,” said Work Therapy Coordinator Tiffany Snow.
The scope of work ranges from individual experiences to group experiences that includes hobbies and career exploration to campus job sites. At both the Augusta and Gracewood campuses, individuals have the opportunity to work at the treatment mall, in the central kitchen, with the yard crew, in the library, and in the apparel shop, among other job sites. More than 50 individuals have paid employment, more than 20 individuals are in training and groups, and three individuals are in transitional employment.
Recovery-oriented cognitive therapy (CT-R) also is an important component of the work therapy program. DBHDD staff were trained by the Beck Initiative in 2014 through a series of workshops and weekly consultations. The work therapy program now utilizes CT-R to help people who may continue to experience symptoms or challenges.
The program continues to expand by strengthening connections with vocational rehabilitation and supported employment providers, and by developing off-campus work and volunteer opportunities.
In 2014, Georgia’s Department of Behavioral Health and Developmental Disabilities (DBHDD), Department of Corrections (GDC), and the Georgia Mental Health Consumer Network (GMHCN) embarked on a partnership to offer innovative peer support to Georgia’s returning citizens through the Forensic Peer Mentor Program. In 2015, the partnership expanded to include the newly formed Department of Community Supervision (DCS). Plans are underway for the program to expand into additional facilities in January 2017.
On November 28, 2016, the third cohort of 15 certified peer specialists (CPS) and certified addiction recovery empowerment specialists (CARES) began the weeklong training designed to help them use their own experience in the criminal justice system and their recovery from a behavioral health disorder to help the people that they will support. As forensic peer mentors, they will help individuals leaving correctional facilities with transition/release planning; obtaining stable housing; employment; disability benefits; transportation coordination; linkage to community behavioral health services and recovery supports; and learning new skills.
The training was facilitated by Jonathan “DJ” Rees, a subject matter expert on the forensic peer movement, as well as the Sequential Intercept Model, an emerging best practice that assists communities in identifying points of interception along the criminal justice system continuum where stakeholders can intervene to prevent individuals with mental illness from going to jail/prison due to offenses that may be related to their symptoms.
According to Rees, “when returning citizens are released from jail, they face challenges like discrimination in being hired for a job and finding housing in the community. Despite these challenges, peer support can reduce the recidivism rate of people returning to jail.”
Upcoming program expansion will include placement of forensic peer mentors at four GDC state prison sites, two DCS day reporting centers, one mental health court, and one DBHDD regional hospital. This expansion brings the total number of the forensically trained CPS and CARES workforce across the state to 37, and increases the number of worksites from 11 to 17.
“Since enrolling our first returning citizen in April of 2015 into the Forensic Peer Mentor program, the program has really taken off,” said Jill Mays, assistant director of DBHDD’s Office of Adult Mental Health and coordinator of the Forensic Peer Mentor Program. “Data shows that we have been able to greatly increase successful re-entry and reduce the recidivism rate for individuals with mental illness and/or co-occurring substance use disorders who are being released from prison or on probation/parole. Our belief is that with support from the forensic peer mentors and other appropriate community resources, all returning citizens have the capacity to live and thrive in the community.”
The Georgia General Assembly concluded the legislative business on March 24. DBHDD’s bill (SB 271) passed both chambers and is awaiting the Governor Deal’s review and signature. This bill makes changes to specific administrative procedures in designated emergency receiving facilities and psychiatric hospitals. Senator Dean Burke and Representative Buddy Harden were crucial in ensuring the bill’s passage through the General Assembly.
The General Assembly also passed the annual budget which included DBHDD’s recommendations. Below are some of the highlights of the budget:
Two other bills of interest include HB 768, which would establish the ABLE Program Corporation and ABLE Trust Fund. The bill would also authorize the ABLE board to establish a program for tax-exempt savings for people with disabilities.
HB 900 would give pharmacists the ability to delegate the retrieval and review of the Prescription Drug Monitoring Program information to technicians “for the purposes of determining misuse, abuse, or underutilization of prescribed medication.”
At the five DBHDD regional hospitals, most of the furniture is more than 20 years old and in various states. DBHDD’s Office of Facilities Management plans to refresh the furniture in all consumer living units, including bedrooms, day rooms, and reception lobbies.
The upgrade project began last month with a hospital furniture expo hosted by Office Interiors in downtown Atlanta. Nearly 50 DBHDD subject matter experts, including doctors, nurses, administrators, and maintenance workers, reviewed furniture from the leading four manufacturers in the health field. They spoke with potential vendors and provided feedback using a scorecard which will be used to begin the selection and specification of the new products.
“Our main goal is to assure that the new assets provide a quality level of functionality, comfort and safety for our consumers,” said Richard Aghajanian, DBHDD’s maintenance director.
The project timeline is currently in the build phase with a goal of completion by next summer.