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New Regions Approved
At their May 17 meeting, the DBHDD Board approved a new regional plan that adds a sixth region. The new plan will be put in place over the coming year. The goal is to improve the continuity of care for all disability areas, making community services and hospital part of one continuum. Of course, more regions covering the same number of communities means smaller regions. It's all a part of a larger effort to give the regional offices more of a leadership role while at the same time making us more responsive to the people we serve and providers.
To improve the continuity of care, each community provider's service area and each hospital's catchment area is contained within one and only one region. We met with a wide spectrum of providers, advocates, and other stakeholders to come up with the best alignment and determined that would best be made possible by increasing to six regions. This is also means that we'll be operating with regions that were designed with mental health, developmental disability, and addictive disease services in mind.
Customer Service Award
 We've revamped our Provider Enrollment Process and cut the time it takes providers to enter the system by 79 percent. For those efforts to provide Georgians with better services, the Division of Developmental Disabilities, Office of Providers Network Management was nominated and chosen to receive the Governor's Quarterly Commendation for Excellence in Customer Service award.
DBHDD staff used Rapid Process Improvement (RPI) to address four critical areas of need. The RPI team developed new criteria for the pre-enrollment training registration process which reduced the lengthy time providers were waiting to be enrolled in the required training. The team established new protocol standards and timelines for the staff of Provider Network Management to review applications and significantly reduced the number of days from start to finish for the provider to be completed.
e-Performance
DBHDD is tapping into technology and taking the performance management process electronic. The department will join other large agencies that have recently made the switch from a paper to paperless process in June to September 2010.
The transition will occur in two phases:
- Phase one: Utilizing our current 3 point paper scale to rate our FY10 performance objectives
- Phase two: Utilizing the e-Performance tool to enter our FY11 goals and objectives.
Under the new system, the Performance Management plan will go from a 3-point scale to a 5-point scale. The benefits of the new plan are many: it focuses on the goals and strengths of the employee instead of just job responsibility; it aligns employee goals with the agency's strategic objectives rather than only focusing on goals related to job responsibilities; it integrates the process and makes it the same for all state agencies versus having an inconsistent process; it gives the employee access to his/her performance plan, providing a reference point; and it allows employee to be involved in the development of the plan instead of having managers do it all.
Human Resources will begin training all employees and managers on the new system starting in June 2010. The following designees from HR will facilitate the transition:
- 2 Peachtree : Rebecca Burton and Rhian Sharp
- Atlanta Regional : Rosemary Calhoun
- East Central (Augusta): Doug Fine
- West Central (Columbus): Greg Burns
- Central State (Milledgeville): Derrick Maldonado
- North West (Rome): Donna Frye
- Georgia Regional (Savannah): Jamekia Powers
- Southwestern (Thomasville): Clifton Mitchell
For more information regarding the ePerformance System, visit http://www.spa.ga.gov/employees/eperformance.asp.
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Our Values: Innovation
"To raise new questions, new possibilities, to regard old problems from a new angle, requires creative imagination and marks real advance in science." ~ Albert Einstein
"I never see what has been done; I only see what remains to be done." ~ Marie Curie
"The uncreative mind can spot wrong answers, but it takes a very creative mind to spot wrong questions." ~ Anthony Jay
"All adventures, especially into new territory, are scary." ~ Sally Ride Meet Mark Baker
Mark Baker will serve as the new Director of Advocacy for DBHDD. Baker's role will further the agency's mission of providing Georgians with services and programs that support recovery and independence.
As the Director of Advocacy, Baker will serve as the liaison to the Georgia Mental Health Consumer Network of Georgia and other advocates for people diagnosed with mental illness, addictive diseases and developmental disabilities. He will work with all divisions of the agency to ensure services and support for self-directed recovery are aligned with what individuals need to live a healthy life.
Baker has more than 18 years of experience working as an advocate in the community and will start his new role as Director of Advocacy this month. Our News Site
DBHDD is launching a new website that will feature stories about our work that might otherwise be missed in the press. It's part of our plan to be our own news outlet and is a compliment to our other efforts, such as our press releases, Twitter account, Flickr page, and YouTube channel. Check it out at http://news.dbhdd.georgia.gov
DBHDD In the News
Latham takes helm at CSH
June 5, 2010 Carter still first lady of mental health
May 15, 2010 New Downtown Mental Health Center Opens
May 11, 2010 For more stories...
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